NESTRO Lufttechnik GmbH was honored by DISQ-Trust with the award ‘Von Kunden empfohlen’ (Recommended by customers) for outstanding service quality. NESTRO impressed in all four test areas and achieved 93 out of a possible 100 points. The company even achieved the maximum result in the area of recommendation: “Customers awarded the best possible rating in all areas,” praised Francesco Ferreri from the management of DISQ-Trust. The modular high-performance filters, the fast supply of spare parts via the company's own web store, the service department or the always available field service staff, as well as the offer of maintenance contracts to minimize downtime were particularly highlighted. In times of digitalization and sustainability, a technically strong and digitally supported service is crucial. NESTRO shows how innovation, quality and customer friendliness belong together in the industrial sector.
"We were delighted to receive this award. It confirms our daily efforts to help our customers quickly and unbureaucratically. In the event of an incident, our online fault report guides the customer briefly and concisely through the information we need to process the incident. This makes our work easier and shortens lead times," says Adrian Scholtes, one of the responsible site managers at NESTRO. By using the awarded DISQTrust seal 'Recommended by customers', the company will from now on document its claim to also act as a consulting leader for clean air, environmental protection and industrial automation in the service sector - reliable, efficient and customer-oriented.
